Privacy, Cookie & Online Security

Introduction

  •  We are committed to safeguarding the privacy of our website visitors and service users.
  • This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
  • By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
  • In this policy, "we", "us" and "our" refer to Crown Education Group trading as wisefox.app

How we use your personal data

  •  In this Section 2 we have set out: (a) the general categories of personal data that we may process; (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; (c) the purposes for which we may process personal data; and (d) the legal bases of the processing.
  • We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our website and services.
  • We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.
  • We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include payment card details, your postal address, contact email and telephone numbers. The source of the service data is you or your employer. The service data may be processed providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  • We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
  • We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  • We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
  • We may process any of your personal data identified in this policy where necessary. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
  • In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  • Please do not supply any other person's personal data to us, unless we prompt you to do so.

Providing your personal data to others

  • We do not disclose or pass on your personal data to any third parties.
  • Financial transactions relating to our services are handled by GoCardless direct debit system and card payments through Stripe.
  • In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

International transfers of your personal data

  • Our development and customer support teams based in India may have access to your personal data solely for the purpose of providing effective customer support. Such access is strictly monitored and the staff who are allowed such access have entered into strict Non Disclosure Agreements with us to protect and safeguard the dissemination of such data. The European Commission has yet to make an "adequacy decision" with respect to the data protection laws of India. More information can be found here
  • The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of UK. Storage of data in this facility will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

Retaining and deleting personal data

  • This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
  • Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • We will retain your personal data from the time a booking is made until the service is rendered. (a) After the service is rendered your contact details including name, address, email address, and telephone number will be retained for a maximum period of 5 years.
  • Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

  • We may update this policy from time to time by publishing a new version on our website.
  • You should check this page occasionally to ensure you are happy with any changes to this policy.
  • We may notify you of changes to this policy by email or through displaying on our website with specific version numbers.

Your rights

  •  You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to: (a) the payment of a fee (currently fixed at GBP 10); and (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
  • We may withhold personal information that you request to the extent permitted by law.
  • You may instruct us at any time not to process your personal information for marketing purposes.
  • In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Cookie Policy

About cookies

  • Our website uses cookies. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
  • A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  • Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  • Cookies do not typically contain any information that personally identifies a user.

Cookies that we use

  • We use cookies for the following purposes: (a) security - we use cookies as an element of the security measures to protect our website and services generally (cookies used for this purpose are: wordfence_verifiedHuman); (b) advertising - we use cookies to help us to display advertisements that will be relevant to you (cookies used for this purpose are:marketing cookies); (c) analysis - we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: Google Analytics Cookies); and (d) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: Statistics Cookies).
  • Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  • Cookies do not typically contain any information that personally identifies a user.

Cookies used by our service providers

  • Our service providers use cookies and those cookies may be stored on your computer when you visit our website. The service providers who use cookies are: Facebook, Twitter, Google-analytics, Stripe and GoCardless. Their privacy policies can be seen in their respective websites.
  • We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

Managing cookies

  • Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: (a) https://support.google.com/chrome/answer/95647?hl=en (Chrome); (b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox); (c) http://www.opera.com/help/tutorials/security/cookies/ (Opera); (d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer); (e) https://support.apple.com/kb/PH21411 (Safari); and (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
  • Blocking all cookies will have a negative impact upon the usability of many websites.
  • If you block cookies, you will not be able to use all the features on our website.

Our details

  •  This website is owned and operated by Crown Education Group Ltd.
  • Our principal place of business is at 36 Goldcroft, Yeovil, Somerset, BA21 4DH.
  • You can contact us: (a) by post, to the postal address given above; (b) using our website contact form; (c) by telephone, on the contact number published on our website from time to time; or (d) by email, using the email address published on our website from time to time.

Online Security Policy

We aim to provide the highest possible standard of online safety for our users by implementing a number of safe practices and stipulating to adhere to its code of conduct at all times.

WEBSITE FEATURES TO SAFEGUARD USERS:

  • Wisefox platform is developed and delivered with features that ensure maximum security for its users. Some of the features include:
  • Encrypted data transmission using 256 bit SSL certificate. (Please see details of the SSL by clicking the green padlock at the address bar).
  • All communication between students and tutors through Wisefox platform is periodically and randomly monitored.
  • The online chat feature is implemented with swear filters and alerts that flag the use of inappropriate language or sharing of unacceptable content.
  • Features are developed to randomly record online video tutorials for review by the management
  • Wisefox platform is hosted in a highly secure and dedicated server located in the UK.

SAFEGUARDING OF STUDENTS

  • Tutors have to adhere to their (Code of Conduct for Tutors) during their contact with students at all times while delivering online classes using Wisefox.
  • Within one month of the appointment, each tutor has to submit a DBS certification to maintain their continuity with Wisefox. This will be displayed in the tutors’ profile section.
  • The identity of the tutors are checked and vetted and a copy of their ID (Passport, driving license or Student Card) is maintained within their profile section for display to students and parents.
  • Tutors are made to aware that the video classes are recorded and monitored randomly and chat communications with unacceptable content are flagged to the management.
  • Tutors are not permitted to ask for any personal information other than what is relevant for the safe conducting of online lessons and students are encouraged not to share such information with tutors.
  • Students are encouraged to report to parents/ guardians and to Wisefox, any inappropriate or unacceptable behavior by the tutor.
  • Strict disciplinary action, including reporting to the police and dismissal from being a Wisefox tutor will be done in the event of an unacceptable behavior by a tutor.
  • Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
  • Students and parents/guardians are advised to follow the safe practice steps available on Child Exploitation and Online Protection Centre (CEOP) website https://www.thinkuknow.co.uk/

SAFEGUARDING OF TUTORS

  • Students have to adhere to their Code of Conduct at all times (Code of Conduct for Students).
  • Student registration with Wisefox and subsequent availing of the tutoring service can only take place if an adult over the age of 18 acts as their parent or legal guardian and the behavior and conduct of students are monitored and controlled by parents/guardians.
  • Students are made to aware that the video classes are recorded and monitored randomly and chat communications with unacceptable content are flagged to the management.
  • Tutors are encouraged to report to Wisefox any inappropriate or unacceptable behavior by students or their parents/guardians
  • Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.